We stand behind what we sell — from the first contact to long after your system is in place
Professional installation
Our technicians are trained to industry standard and install and configure security systems according to product requirements and manufacturer instructions. We use CE-certified equipment.
Swedish support
Direct contact with us during business hours. Real people, no bots.
2-year guarantee
Applies to all equipment you buy from us. Can be extended up to 5 years. Statutory right of return.
Choosing a selection results in a full page refresh.
Ensec AB is the data controller for personal data processed via www.ensec.se.
Personal Data We Process
We process the following types of personal data:
Name
Contact details: Phone number and email address
Payment information
Customer history
Technical data: IP address and cookie usage
Purposes of Processing
Personal data is processed in order to:
Provide our services
Fulfil contracts
Manage customer relationships
Carry out marketing
Ensure security and improve our services
Processing is based on the following legal grounds:
Contract
Legal obligation
Consent
Legitimate interest
Storage and Sharing
Personal data is kept only as long as necessary for the relevant purpose or as required by law.
Data may be shared with suppliers and partners, such as IT and payment service providers, who process personal data on our behalf.
International Transfers
If personal data is transferred to countries outside the EU/EEA, we ensure appropriate safeguards are in place, e.g. through standard contractual clauses.
You have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY): imy.se
Terms of Service
Parties and Agreement
Seller: Ensec AB ("Ensec", "we", "our")
Buyer: Individual or company over 18 years of age.
By completing a purchase, you accept these terms.
Prices and Payment
All prices are in SEK including VAT unless otherwise stated. We reserve the right to change prices. Payment is made via Klarna, Apple Pay, Shopify Payments, cryptocurrency or bank card.
Delivery
Delivery normally takes 2–7 business days within Sweden. We are not liable for delays beyond our control. Free shipping over SEK 1,500 within Sweden.
Right of Withdrawal and Returns
Consumers have a 14-day right of withdrawal under the Swedish Distance Contracts Act. Returns must be in unbroken condition and original packaging. Business customers have no right of withdrawal unless otherwise agreed.
For returns, contact info@ensec.se for return instructions before sending the item back.
Complaints and Warranty
Complaints under the Swedish Consumer Sales Act. Warranty period: 2 years on all equipment from Ensec unless otherwise stated. Extended warranty up to 5 years is available. For faults, contact info@ensec.se promptly.
Limitation of Liability
Ensec is not liable for indirect or consequential damages. Our liability is limited to the purchase value, unless mandatory law provides otherwise.
Personal Data
We handle personal data under GDPR. See our for details.
Disputes and Law
Swedish law applies. Disputes may be reviewed by the Swedish National Board for Consumer Disputes (ARN) or by a general court.
We dispatch all orders within 1–2 business days from our warehouse in Stockholm:
Sweden: 2–7 business days (PostNord MyPack)
Nordics: 4–10 business days
EU: 5–14 business days
UK: 7–14 business days (customs may apply)
Other markets (B2B): On request
Shipping Costs
Free shipping over SEK 1,500 within Sweden. Below this: SEK 49–149 depending on size/weight — exact price shown at checkout. International: SEK 149–499 depending on destination.
Tracking
You'll receive a tracking number by email as soon as the parcel is scanned by PostNord (usually within 24 h of dispatch).
Right of Withdrawal
As a consumer you have a statutory 14-day right of withdrawal. Note: professional TSCM equipment and special-order security products are subject to separate purchase terms. See our for the return process.
Damaged / Lost Parcel
Inspect the parcel on receipt. If damaged — contact us within 7 days with photos. Lost parcel — we open an investigation with PostNord and replace within 10 business days.
We offer several options to make your payment smooth and secure. Choose from Klarna, Apple Pay, Shopify Payments, cryptocurrencies, bank card, or request a quote.
Secure Payment
Pay securely directly on our website. After completing payment you'll receive information about your order status, confirmation and shipping info.
Security & Partners
We care about your security and privacy. All transactions are handled to the highest security standards. We work with trusted partners for secure payment.
