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Privacy Policy
Controller
Ensec AB is the data controller for personal data processed via www.ensec.se.
Personal Data We Process
We process the following types of personal data:
Name
Contact details: Phone number and email address
Payment information
Customer history
Technical data: IP address and cookie usage
Purposes of Processing
Personal data is processed in order to:
Provide our services
Fulfil contracts
Manage customer relationships
Carry out marketing
Ensure security and improve our services
Processing is based on the following legal grounds:
Contract
Legal obligation
Consent
Legitimate interest
Storage and Sharing
Personal data is kept only as long as necessary for the relevant purpose or as required by law.
Data may be shared with suppliers and partners, such as IT and payment service providers, who process personal data on our behalf.
International Transfers
If personal data is transferred to countries outside the EU/EEA, we ensure appropriate safeguards are in place, e.g. through standard contractual clauses.
You have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY): imy.se
Terms of Service
Parties and Agreement
Seller: Ensec AB ("Ensec", "we", "our")
Buyer: Individual or company over 18 years of age.
By completing a purchase, you accept these terms.
Prices and Payment
All prices are in SEK including VAT unless otherwise stated. We reserve the right to change prices. Payment is made via Swish, card (Visa, Mastercard, American Express), Klarna, PayPal or Trustly.
Delivery
Delivery normally takes 3–7 business days within Sweden. We are not liable for delays beyond our control. Free shipping within Sweden from SEK 1,500.
Right of Withdrawal and Returns
Consumers have a 14-day right of withdrawal under the Swedish Distance Contracts Act. Returns must be in unbroken condition and original packaging. Business customers have no right of withdrawal unless otherwise agreed.
For returns, contact info@ensec.se for return instructions before sending the item back.
Complaints and Warranty
Complaints under the Swedish Consumer Sales Act. Warranty period: 2 years on all equipment from Ensec unless otherwise stated. Extended warranty up to 5 years is available. For faults, contact info@ensec.se promptly.
Limitation of Liability
Ensec is not liable for indirect or consequential damages. Our liability is limited to the purchase value, unless mandatory law provides otherwise.
Personal Data
We handle personal data under GDPR. See our for details.
Disputes and Law
Swedish law applies. Disputes may be reviewed by the Swedish National Board for Consumer Disputes (ARN) or by a general court.
We dispatch all orders within 1–2 business days from our warehouse in Stockholm:
Sweden: 3–7 business days (PostNord MyPack)
Nordics: 4–10 business days
EU: 5–14 business days
UK: 7–14 business days (customs may apply)
Other markets (B2B): On request
Exceptions, such as items shipped directly from the supplier, are stated on the product page.
Shipping Costs
Sweden: SEK 99 for orders under SEK 1,500. Free shipping within Sweden from SEK 1,500.
EU: SEK 239 for orders under SEK 2,000. SEK 399 for orders from SEK 2,000. The amount is converted into your local currency and shown at checkout.
Other countries: the shipping cost is shown at checkout.
Tracking
You'll receive a tracking number by email as soon as the parcel is scanned by PostNord (usually within 24 h of dispatch).
Right of Withdrawal
As a consumer you have a statutory 14-day right of withdrawal. Note: professional TSCM equipment and special-order security products are subject to separate purchase terms. See our for the return process.
Damaged / Lost Parcel
Inspect the parcel on receipt. If it is damaged, contact us within 7 days with photos. If a parcel is lost, we open an investigation with PostNord and replace it within 10 business days.
We offer several options to make your payment smooth and secure: Swish, card (Visa, Mastercard, American Express), Klarna, PayPal and Trustly. You can also request a quote.
Secure Payment
Pay securely directly on our website. After completing payment you'll receive information about your order status, confirmation and shipping info.
Security & Partners
We care about your security and privacy. All transactions are handled to the highest security standards. We work with trusted partners for secure payment.
